Return Policy

Right of Withdrawal for Consumers in Austria

As a consumer, you have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (your company name, address, email address, and, if available, phone number) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

You may use the attached model withdrawal form for this purpose, but it is not mandatory.

 

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days from the day on which we received notification of your withdrawal from this contract.

For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

 

Return of Goods

You must return the goods to us without undue delay and in any event no later than 14 days from the day on which you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

 

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following contracts:

The delivery of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The delivery of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

The delivery of goods which, after their delivery, are inseparably mixed with other items due to their nature.

You can use this text in your store and make any adjustments needed to suit your specific situation!

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